When you place an order at Themesvip.com, you are allowed to download all the source code that is unencrypted and without password. Therefore, we only refund for the following cases:
* Our themes get error on your site that we can not support the repair for you. * You do not provide us the opportunity to resolve the error.
* After receiving your installation requirement, within 48 hours of work if our support team cannot help to complete the extension installation to your site.
You're responsible to read and understand clearly our Themes Specification (includes theme description, versions compatibility, built-in features, built-in modules).
- Refund is equal the order total minus the discount (if any).
- Refund is not applicable on add-on services (such as theme installation, custom development works, consulting works and any order services we provide).